Tickets
Today's Tickets
Completed
75%
New Tickets
Assigned
5
27
Active
18
Solved
12
Closed
3
Open
5
Critical
7
High
Avg. Response Time
Live Calls
Incoming
15
Outgoing
18
Agents Online
Busy
15
Online
18
Offline
13
Tickets by Priority
High
15
Medium
18
Low
13
Top 5 Agents
| # | Agent | Tickets | Time Spent | Feedback |
|---|---|---|---|---|
| 1 |
Elisa Shah
|
54 | 2 Hrs 30 Mins | |
| 2 |
Ladonna Jones
|
49 | 2 Hrs 21 Mins | |
| 3 |
Jewel Alexander
|
45 | 2 Hrs 15 Mins | |
| 4 |
Rich Spears
|
42 | 2 Hrs 10 Mins | |
| 5 |
Shelly Daniel
|
38 | 2Hrs 05Mins |
Feedback
Christian Ochoa
Amazing
3 mins ago
Marci Aguirre
Great as always. All sorted with in a short time.
5 mins ago
Rico Barry
All sorted with in a short time.
5 mins ago
Dawn Shepherd
Great support guys
6 mins ago
Heidi Ali
Sorry guys
6 mins ago
Julio Olson
Awesome support
9 mins ago
Lily Lyons
Thanks
9 mins ago